Kuzzairi
Abstract
The process of health care in a hospital is a comprehensive service and influences one another. One of the services at Dr. H. Slamet Martodirdjo is a form of emergency service in the ER. This study aims to determine the patient’s family satisfaction with services in the IGD RSUD. Dr. H. Slamet Martodirdjo, Pamekasan Regency. This research uses a descriptive research method. The sample size is 18 patient families with a probability type of total sampling technique. Data collection using a questionnaire and presented in the form of tables and narratives. The results showed that the 9 service elements studied, the cost/tariff element, and the implementer behavior element were the elements with the highest index value with SKM scores of 87.5 and 91.75 at very good levels. Meanwhile, the element with the lowest index value, namely the element of service requirements and the element for handling complaints and suggestions with an SKM value of 73.5 was at an unfavorable level. Based on the results of the research, it is necessary to maintain and inform other health facilities so that they can be emulated by other health facilities so that the quality of service at the health facilities in providing services can be done properly to create patient satisfaction with services.
URL : https://jurnal.poltera.ac.id/index.php/jurnalkesehatan/article/view/103
DOI: https://doi.org/10.52234/jstk.v1i1.103
